1. Purchase the
discounted Instructor Book using code xxxxxxxxxxxx to review the program
(limited time offer).
2. Choose one of the initial packages (click program materials); which
you choose determines your future price on classroom copies)
3. Determine your strategy for the exercises in the book (which are
competencies, use each individually, use the exercise questions in each
section as one competency)
4. Set the pass/fail level for the competency exercises.
5. Review the Key Concepts Reviewed Section and develop your approach
(competency, in-class exercise only, etc.) for your section review
question and answer session with your participants.
5. Review the competency statements in the book and determine which ones
you will be using in your program; and, when applicable, customize them
with your pass/fail criteria. Many of the competency statements
are for the program as a whole whereby the participants must demonstrate
good soft skills throughput the program in order to get a certification.
6. Generate your questions
for the four certification tests (one for each section - Workplace
Basics, Workplace Skills, People Skills, Customer Service). There
are two scenarios in each section where things go right and things go
wrong. These scenarios serve as the basis for the certification
test. There are examples in the book on the type of questions that
can be generated from the scenarios. There are no test questions
in the book to help keep the integrity of those tests. Down the
line there may be an online certification test site. As an
alternative to a certification test, the scenarios can be used as read
and discuss exercises.
7. Determine the pass/fail grade for the certification tests.
8. It is important that to become certified that the participants pass
ALL competencies and that only participants who pass all competencies
get certified. The main client for the program should be the
business community. The need to be able to rely on the meaning of
certification. If they can, your graduates will become valuable to
them, and those businesses will look to hire people with your
9. If you need help with these steps, DTR Inc. has a fee for coming to
your site for a week, helping you set up your program, and training your
TESTS and EXERCISES SHOULD BE OPEN BOOK. That is why it is highly
recommended that the participants keep their books. It will then
become a reference book they can use on the job. Keeping the books
also allows the participants to fill out the worksheets in the book
itself (these are not the exercises, but are items that help the
participants determine their strengths and weaknesses with plans on how
they will work on their weaknesses).