Marketing & Sales
Company name: DTR Inc.
Date established: December, 1994
Type of business: Business consulting
Location: Palm Beach Gardens, Florida
CEO: Mr. Jay Goldberg
Goldberg, MBA, is a former Citibank executive.
At Citibank, Mr. Goldberg specialized in customer service
management, measurement, training, capacity planning, profitability, MIS
reporting, and strategic planning.
fourteen years with Citibank, Mr. Goldberg left to form his own consulting
firm, DTR Inc. DTR Inc.
specializes in writing business plans, developing workplace training
programs, designing and implementing customer service strategies,
performing market research (e.g., surveys, focus groups, etc.) and
training managers and employees.
JAY GOLDBERG's CAREER HIGHLIGHTS
CEO of DTR Inc, a business consulting firm specializing in strategic planning, workplace training, customer service strategies, business plan writing, market research (surveys, skilled focus group facilitator) and on-line marketing.
Developed a work readiness/customer service/ethics training program called the best work readiness certification program in the United States by a representative of the National Skills Standard Board in January of 2003.
Former 13-year Citibank Executive (Service Director); is an expert in all areas of service delivery. Developed a bankcard customer service profitability model that quantified revenue earned by providing superior customer service.
Former Program Manager for the Palm Beach County Resource Center, an Economic Development Not for Profit Corporation which helped small businesses grow and become financially successful.
Developed a revolutionary entrepreneurship/management/sales training program (S.E.E.K.) that resulted in participants not only learning new skills, but completing customized work products in class that they were able to implement in their workplace.
Published author of the highly-acclaimed work readiness book, How to Get, Keep and Be Well Paid in a Job, which received a five-star review from the Midwest Book Review an entity libraries rely on to order books.
Teach courses in business plans, web site development, presentation skills (includes how to use PowerPoint), customer service skills, Zig Ziglar sales skills, effective use of the Internet, and more.
Former Board of Director member for the Florida Small Business Initiative, a Not-For-Profit Corporation set up to introduce minority and women businesses to government bid opportunities.