Marketing & Sales
CEO, Jay Goldberg is a former 14-year executive with Citibank in New York where he specialized in all aspects of customer service (including generating a Bankcard Customer Service Profitability Model that quantified how much profit was earned from providing superior customer service) and employee training.
Mr. Goldberg's work readiness training programs are amongst the best in the Country. At a meeting in Jacksonville, FL on 1/14/03, Rick Spill of the National Skills Standard Board said that the program developed by Mr. Goldberg was the best work readiness certification program in the country, and that many of the other work readiness programs cause more harm than do good.
Mr. Goldberg's workplace training programs have philosophies and strategies that differ greatly from typical education approaches. For example, the "customer" for his work readiness programs is first, the business community, and second the program participants. Also, participant success is based on demonstrated competencies in class, not performance on assessment tests.
In addition to developing custom workplace training programs, DTR Inc. also specializes in writing business plans, helping businesses grow, developing marketing strategies including help with constructing a sales script, implementing customer service strategies and measurements, strategic analysis, market research and more.
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